Ruskin Fitness Club
Terms & Conditions



FINANCIAL TERMS

1. Initial payments, membership plans, and associated fees are outlined in the online membership application.

2. Memberships can be paid in full via a lump sum or monthly via direct debit.

 Members who choose to pay for 12 months upfront will receive one month’s free membership.

 For direct debit payments, members must make a pro-rata payment followed by their first direct debit instalment, which will be collected in advance on the 1st of each month.

3. If a direct debit payment is returned unpaid for reasons other than banking error, or if any other payment method is declined, a £5.00 administration fee will be charged in addition to the outstanding amount.

 If the outstanding balance is paid within 7 days, the administration fee may be waived.

 If the payment remains unpaid and a second payment is missed, membership may be cancelled.

 We reserve the right to pass unpaid balances to a debt collection agency.

4. Membership fees and payment collection dates may be adjusted periodically.

 Members paying monthly will receive at least one full month’s notice of any fee changes via email.

 Members on lump-sum plans will not be affected by fee changes until their renewal date.

5. Membership fees are non-refundable. However, in exceptional cases, lump-sum memberships may be temporarily frozen at management’s discretion.

6. The joining fee may be waived at the discretion of club management.

7. Changes to membership plans (upgrades/downgrades) may be subject to an administration fee.

 No refunds will be given for membership downgrades.


ACCESS & USAGE

8. All members must complete an induction on the safe use of equipment before using the facilities.

9. Only individuals aged 18 or older may use the club’s facilities.

10. Members must create an online account to access the club and register visits.

11. To prevent unauthorized use, members must upload a photograph or have their photo taken.

 Memberships are non-transferable and can only be used by the registered member.

 Members must not knowingly allow non-members to gain entry.

12. Membership cards will not be issued but may still be used if retained from a previous membership. Lost cards will not be replaced.

13. Members without access to their online account or a valid membership card may be denied entry or required to pay a visit fee.

14. Different membership types offer varied access times and facilities (e.g., Platinum, Off-Peak).

 We reserve the right to change or withdraw membership types with a minimum of 28 days’ notice.

15. Off-Peak members can access the facilities between 9:00 AM and 4:00 PM and must leave by 4:00 PM.

16. Failure to leave the premises by 4:00 PM may result in membership termination.

17. Admission may be refused when the facility reaches maximum capacity.

18. Facilities may occasionally close due to maintenance or unforeseen circumstances.

 No refunds, credits, or compensation will be given for closures.

 We will provide advance notice when possible.


MEMBERSHIP FREEZE

19. Members may request to freeze their membership for medical reasons (e.g., illness or injury). Requests must be submitted in advance via email.

20. Monthly-paying members must keep their direct debit active during the freeze period.

 No credit is provided for partial-month freezes.

 If a direct debit is canceled, the membership will be terminated with no refund.

21. Lump-sum memberships can be frozen for 1 to 3 months (or longer in exceptional cases).

 The freeze period must be specified at the time of the request.

22. If a membership is cancelled while frozen, one full monthly payment will still be required as a notice period.


CANCELLATION POLICY

23. Members must provide 30 days’ written notice to cancel their membership.

24. Cancellation requests must be sent via email to info@ruskinfitness.com.

25. After submitting a cancellation request, one final payment will be collected.

 Example: If notice is given on June 20, payment will be taken on July 1, and membership will expire on July 31. No refunds will be given.

26. Membership cannot be canceled until the first full month’s direct debit payment has been collected.

27. Members should not cancel their direct debit until their final payment has been processed.

28. If rejoining after cancellation, new joining fees and membership rates will apply.

29. If a member fails to cancel their direct debit or provide valid written notice, the gym retains any payments received.

30. Lump-sum memberships cannot be canceled mid-term. They will automatically expire at the end of the term unless renewed.

31. We may cancel a membership if:

 A serious or repeated breach of membership rules occurs.

 Membership fees remain unpaid 30 days after the due date.

 False information was provided during sign-up that affected our decision to grant membership.

 If membership is terminated for these reasons, we reserve the right to retain payments to cover incurred costs.

32. Membership may be suspended or terminated if a member:

 Causes injury, damage, or theft.

 Uses offensive language or behaves irresponsibly.

33. Members who sign up online have a 14-day cooling-off period to cancel.

 If the club has been used during this time, a pro-rata refund will be issued.


ETIQUETTE & SAFETY

34. Food may only be consumed in designated lounge areas.

35. Members must follow instructions from staff and management.

36. All club signage and rules must be adhered to.

37. Members must not use facilities under the influence of alcohol, drugs, or medications that cause drowsiness.

38. Members with medical conditions (e.g., diabetes, heart disease) must obtain medical clearance before exercising.

39. Appropriate gym attire and footwear are required.

 Swimwear must be worn in pool areas.

 T-shirts and training shoes must be worn in the gym.

 Sliders are not permitted in the gym.

40. Pool users must shower before entering and between facility use.

41. No inflatables, flippers, or unauthorized equipment are allowed in the pool.

42. Running and diving are not permitted in the pool area.

43. Smoking and vaping are prohibited.

44. Mobile phone use is not allowed in the pool area.

45. Photography and video recording are restricted to designated areas and require consent from those appearing in them.


CLASS BOOKINGS & ATTENDANCE

46. Classes must be booked via the gym app or website and are available on a first-come, first-served basis.

47. Cancellations must be made at least 8 hours before the class starts.

48. Failure to cancel within 8 hours will result in a late cancellation or no-show record.

49. Members with two or more late cancellations/no-shows within 30 days may be temporarily restricted from booking classes for 7 days.

50. Members arriving more than 10 minutes late may not be permitted to join the class.

51. The gym reserves the right to cancel or reschedule classes.


LIABILITY & MISCELLANEOUS

52. Members are responsible for their belongings. The club is not liable for lost, stolen, or damaged items.

53. Overnight locker storage is not permitted. Items left overnight will be removed and held for 7 days.

54. The gym reserves the right to open lockers if misuse is suspected.

55. Members should arrange their own insurance for injuries or lost property.

56. Members should seek medical advice before exercising if unsure of their physical capability.

57. Members must inform the club of any changes to their medical condition or contact details.

58. The club reserves the right to amend these terms and conditions at any time.


Last Updated: March 31, 2025


Contact Us: Ruskin Sports Village, Ruskin Drive, Dentons Green, St Helens Tel: 01744 28866 | Email: info@ruskinfitness.com